PRIVACY AND CONFIDENTIALITY POLICY

At Top Glaciers Inc (also operating as: “Solo Fruit”, “Coolway”, “Lambert”, “Billoquet”) we strongly believe in the importance of protecting the personal information of our customers, employees and representatives (hereinafter referred to as “you”, “your”). We are subject to the Act respecting the protection of personal information in the private sector, and as such, we are committed to maintaining the confidentiality of the personal information we collect in the course of our activities (hereinafter referred to as “we”, “our”). 

Our privacy policy (the “Policy”) is designed to inform you of our practices regarding the collection, use, disclosure and retention of personal information. By choosing to provide us with personal information (whether via our website, e-mail, in person or by telephone), you agree to the terms and conditions of this Privacy Policy and authorize us to process your personal information in accordance with it, for the purposes set out below. 

TERMS AND CONDITIONS OF USE

PRIVACY 

Personal information is information about an identifiable individual. TOP Glaciers Inc. imposes strict security measures to protect your privacy and personal information. Rest assured that no such information will be collected without your consent. 

WHO OPERATES ‘TOP Glaciers Inc. 

This site is operated by TOP Glaciers Inc. 

LEGAL FRAMEWORK 

The site is published in Quebec, Canada. Quebec and Canadian laws protect the user’s personal information. You may inquire about your rights by consulting the Commission d’accès à l’information du Québec and the Office of the Privacy Commissioner of Canada. 

PERSONAL INFORMATION 

TOP Glaciers Inc. does not collect any personal information on its Web site, except that which is voluntarily provided by the user. In certain circumstances, for example when registering for a newsletter or an on-line advertising contest, TOP Glaciers Inc. requires that you fill out a form with your name, address, e-mail address and certain other personal information. 

At all times, you are explicitly and previously informed that this information will be processed: sending printed or electronic documentation, responding to requests for information or subscribing to electronic newsletters. TOP Glaciers Inc. will sometimes ask you, via forms, if you are interested in receiving information about other services, contests or news about the regional tourism industry. You will always have the option of declining this request or discontinuing a subscription to a personalized service you have chosen. 

Unless otherwise specified, no personal information is sold, rented, exchanged or transmitted to anyone. All personal information held or collected is protected under the Personal Information Protection and Electronic Documents Act. 

COLLECTION AND USE OF YOUR PERSONAL INFORMATION 

When you use our website, we may ask you to provide certain personal information that may be used to contact or identify you. This information may include, but is not limited to: 

• Contact information such as name, address, e-mail address and telephone number; 
• Product and service information, such as details of services we have provided to you; 
• Recruitment information, such as your curriculum vitae, educational and employment background, details of professional affiliations and other information relevant to potential recruitment; 
• Usage data may include information such as the IP address of your device, the type of browser you are using, the browser version, the pages of our website you visit, the date and time of your visit, the time spent on those pages, unique device identifiers and other diagnostic data ;
• If you access our website via a mobile device, we may automatically collect certain information, including the type of mobile device you are using, the unique identifier of your mobile device, the IP address of your mobile device, the operating system of your mobile device, the type of mobile Internet browser you are using, unique device identifiers and other diagnostic data. 
• We may also collect information that your browser sends when you visit our website or access our website via a mobile device. 
• Any other personal information you provide. Please note that if you provide us with personal information about other individuals (such as your customers, directors, officers, shareholders, employees or beneficial owners), you must ensure that you have given such individuals appropriate notice that you are providing us with their information and that you have obtained their consent to such disclosure.

RETENTION AND DESTRUCTION OF PERSONAL INFORMATION 

We will only retain your personal data for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use it to the extent necessary to comply with our legal obligations, to resolve disputes and to enforce our legal policies. 

We will also retain usage data for internal analysis. This data is generally kept for a shorter period, unless it is used to enhance security or improve the functionality of our website, or we are legally obliged to keep it for longer. 

ELECTRONIC NEWSLETTERS 

TOP Glaciers Inc. does not engage in bulk mailings. You can subscribe to receive free information on various products. You may cancel your subscription at any time, without explanation. You will also be able to verify the information TOP Glaciers Inc. has about you.

USE OF COOKIES 

Cookies are small text files sent to your browser when you visit a website. They are stored temporarily or permanently on your hard drive to keep a record of your visit. In this way, cookies can increase the usefulness of the Web by saving information about your preferences for a particular site and making your next visit more efficient. 

The use of cookies is now standard practice in the IT world. Most major sites use them to better serve their customers. Most browsers are designed to accept them. You can always modify your settings to refuse cookies if you wish. However, if you do so, you may not be able to take full advantage of a Web site’s features. 

To manage cookies in a particular browser, please consult the following pages: 

Delete and manage cookies in Internet Explorer 

Managing cookies and website data in Safari on Mac 

Enable or disable cookies in Chrome 

Allowing and blocking cookies in Firefox 

You can also manage cookies by changing the settings on your smartphone: 

Delete history and cookies saved in Safari on your iPhone, iPad or iPod touch 

Delete your history and activity on Android 

THE USE OF “COOKIES” BY TOP Glaciers Inc. 

TOP Glaciers Inc. uses harmless cookies to track otherwise anonymous traffic on its site. Cookies record statistical information such as visitors’ IP addresses, type of operating system, time and duration of visit and Web pages viewed. 

This data cannot be used to identify you, but is useful to TOP Glaciers Inc. marketing and Web services. This data is then used to improve our Web site and ensure that it offers visitors the best possible experience.

More specifically: 

We may use third parties, such as Google Analytics, to help us collect and analyze information about the areas visited on the Website in order to evaluate and improve the user experience and the Website. These third parties may use cookies and other tracking technologies. If you wish to prevent the storage and processing of this data (including your IP address) by Google, you can download and install the browser plug-in available at the following link: Google Analytics deactivation browser add-on download page.  

You can also read the Google Analytics privacy policy at the following link: Privacy policy and terms of use – Google. 

Internet users can deactivate Google’s use of cookies via the “Advertising and privacy” page. If you wish to disable the use of cookies by a third-party supplier, please visit the Network Advertising Initiative disabling page.

TRADEMARKS AND COPYRIGHTS 

All site content (text, graphics, images, logos, interfaces, code, textual content and layout) is the property of TOP Glaciers Inc. and/or its members and partners. It is protected by copyright. It is strictly forbidden to reproduce, publish, rebroadcast, transmit or use it in any way without prior written consent. 

All trademarks, registered or not, trade names and company names belong to TOP Glaciers Inc. or to the respective owner who has granted the exclusive right and authorization to use them. 

For information or authorization concerning copyrights, please contact info@topglaciers.com.

PHOTOS AND VIDEOS

The photos illustrating this site may not be reproduced or used. Videos may not be used for any purpose other than viewing, nor may they be reproduced in whole or in part without written permission from TOP Glaciers Inc.

VERIFICATION, COMMENTS OR COMPLAINTS

The user may request to know, rectify or cancel personal information held about him or her. You have the right to know whether we hold any personal information about you and to view that information. You also have the right to ask how we have collected your information, how we have used it and to whom it may have been disclosed.

Subject to applicable laws, upon receipt of a written request from an individual and after verification of their identity, we will inform the individual whether we hold personal information about them and will disclose this information to them.

We may refuse an individual access to his or her information in accordance with applicable laws, in which case we will give reasons for our refusal.

Any request for access to information or request for modification may be sent to the person responsible for the protection of personal information at the following address:

By e-mail: Protection of personal information
C/O Christine Versailles: E-mail: renseignements@topglaciers.com

Postal address:
TOP Glaciers Inc.
9835 Saint-Urbain Street
Montreal, Quebec
H3L 2T3 Canada
Phone : (514) 388-2828

By using this website, the user acknowledges having read, understood and accepted the conditions and limits of liability described in the sections above.

CHANGES TO PRIVACY POLICY

We may modify this policy from time to time and will post the most current version online. We encourage you to review this Privacy Policy regularly to stay informed of any changes.

Last updated: March 20, 2024